Inbox Help
How do I change my name in my account?

If your name has legally changed due to marriage or court order, or you simply entered a typo, submit a help request by selecting Contact Support at the bottom of any page in the Help Centre, and we’ll update your account and profile.

Important: If you’re a sitter who has undergone an identity verification check, please submit a copy of an official name-change document along with your request. This document should show proof of your name change and could be any one of the following:

  • Government-issued ID (e.g., a driving licence)
  • Marriage licence
  • Court order
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