As pet lovers and pet owners ourselves, we know your pet is a member of your family. Rest assured, pet safety is our top priority. Here are a few things you can do to help ensure your pet has a great time while you’re away:
- Fill out your pet’s profile. These details are shared with your sitter or dog walker when you book with them. Be sure to include vet contact information, day care instructions, and any unique behaviours your pet has. Does your pet love carrots? Do they get a little separation anxiety? Do they insist on sleeping under the covers (yep, that’s a real request)? Give your sitter or dog walker the low-down.
- Have a Meet & Greet with your prospective sitter. Meeting your sitter or dog walker in person allows you to get to know them and make sure they get along with your pet (and with you). It also offers an opportunity to set clear expectations about your pet’s care while you’re away.
- Communicate well and often with your sitter or dog walker. Make sure your sitter or dog walker knows how to contact you in case of an emergency or if questions arise. Let them know how often you’d like to get photo updates, adorable proof that your pet is having a blast.
If you have a health or safety concern related to a Rover service, we're here for you at +49 (0)30 56838978. We’ve got your back with dedicated support, reservation protection, the Rover Guarantee, and verified reviews from pet owners like you.