If you have any doubts about the health and safety of the animal you are taking care of, contact the owner. If you are unable to contact the owner of the animal, contact the owner's vet or the nearest open vet as soon as possible.
We hope it never happens on your watch, but should an emergency arise, such as an injured, sick, or lost pet, call Rover's Trust & Safety team at +49 (0)30 56838978 to report it immediately so we can help resolve it as quickly as possible.
Tip: Whether you’re a pet owner or a sitter, you can help prevent some situations from becoming emergencies by having on hand the most up-to-date records of your pet’s or the pet owner pet's medical history, immunizations, diet, and special needs. Your Meet & Greet before the booking is a good time to discuss this information.
Rover offers the following services in case of emergency:
• 24/7 Emergency Support: Rover's Trust & Safety team is standing by around the clock to help you if an emergency arises.
• The Rover Guarantee: Rest assured, every stay is backed by the Rover Guarantee. Learn more about what's covered under the Guarantee here.
• Sitter Resources: Discover posts covering how to prevent pet escapes, read pet body language, and much more here.