The well-being of pets is our top priority.
If you have concerns about the health or safety of a pet in your care, we're here for you at +49 (0)30 56838978
Our dedicated team of Trust & Safety specialists is always available to walk you through a situation and answer your questions along the way. They can also redirect you to a helpline with expert vet nurses in case you need additional advice during a booking.
In addition, we recommend getting in touch with the pet’s owner right away. If they aren’t available, try their emergency contact number. Remember, the pet owner knows their pet’s behaviour best, so contacting them is a good place to start if you’re unsure.
Tip: Before booking, put together a care plan with the owner and include their emergency veterinary contact info. This is a proactive way to ensure safe, stress-free stays.
You can also brush up on your pet safety knowledge by checking out these Sitter Resources posts on the subject.
Please make sure you check our Rover Guarantee page to learn more about what's covered, minimum contributions, and limits.