Rover offers the Rover Guarantee for all services booked and paid through Rover. The Rover Guarantee is our commitment to you in the rare instance that something goes wrong during a booking.
The Rover Guarantee reimburses members of our community for costs arising from certain injuries or damages that occur during a service booked through Rover. The injuries or damages must result from the care provided during a Rover stay or walk. This also includes 24/7 Rover Emergency Support and access to a helpline with expert vet nurses in case your sitter needs advice.
Please make sure you check our Rover Guarantee page to learn more about what's covered, minimum contributions, and limits.
If you have a health or safety concern related to a Rover service, we're here for you at +49 (0)30 56838978.